FAQ

1. "What are the shipping costs?"
   
   Shipping within the Netherlands and Belgium is free. For orders within Europe, we also offer free shipping with no minimum order amount.
   
   
2. "How long will it take to receive my order?
   
   After you place your order, it will be shipped within 1 to 3 business days. Delivery time depends on the delivery service and may vary between 2 and 14 business days."
   
   
3. "Can I return my order?"
   
   Yes, you can return your order within 30 days of receipt for a full refund. Please ensure the items are in their original condition and packaging.
   
   
4. "How can I pay?"
   
   We accept Paypal and credit card (Visa, Mastercard, AMEX) as payment methods.
   
   
5. "Is it safe to buy online from you?"
   
   Yes, we take the security of your data very seriously. Our website is protected with SSL encryption and we use reliable payment methods.
6. "Can I track the status of my order?
   
   Once your order has been shipped, you will receive a shipping confirmation with a Track & Trace code to track your package."
   
   
7. "Do you offer gift certificates?
   
   Yes, we offer digital gift certificates. They are available in different values ​​and can be redeemed online."
   
   
8. "How can I contact customer service?"

You can contact us 24 hours a day, 7 days a week, via email at info@. We aim to respond to all emails within 1 to 2 business days.

"Are all the items shown in stock?"

We try to keep our stock as accurate as possible. In the unlikely event that an item is out of stock, you will be notified as soon as possible.